New Phone Buy Back

Trade-In and Sell

1. SG Mobile trade-in program is our guaranteed means of exchanging our client's device for the selected devices from our official SG Mobile shop.

The trade-in value will be credited by SG Mobile on the chosen device.

2. If the client decides to sell their brand new devices, SG Mobile will project an accurate buyback value. The client will receive the accumulated buyback value after selling their brand new devices at SG Mobile.

3. SG Mobile will conduct an inspection once the device is received (Second-Hand Selling, Buyback and Trade-In), the time for inspection will vary depending on the specification, device age, model, brand and device condition. A used device takes a bit more time of inspection than a new device.

4. New device inspected by SG Mobile shall encompass device verification base on the following obtained information: IMEI, warranty, proof of purchase and accessory sets.

Hence, new devices which are intended for buyback shall not be tested or charged. In the case of situations, the device will be subjected to a used device inspection protocol.

5. Trade-in value for used device is based on its technical and aesthetic conditions. The device performance, dents, minor and major scratches would be account for deduction in value. Should there be items that are not in the device set, it will be deducted accordingly (earphones, power adapter, and other accessories).

6. Once proven eligible, SG Mobile will offer you an estimated trade-in value and buyback value. The estimated trade-in and buyback value are subject to changes without prior notice. Trade-in values and buyback values may change or fluctuate at any time.

7. SG Mobile has the right to report devices that are proven illegally obtained, lost and stolen.

The device and the information you provided will be surrendered to the police officials.

8. Upon inspection, SG Mobile has the right to reject device without giving specific reasons.

9. SG Mobile only use accurate and safe online transactions. Once granted with eligibility, the client may decide to sell or trade in the device.

10. The client is responsible for any data stored in the device. SG Mobile withholds its liability for any lost data upon inspection of the device.

11. Should there be any questions, SG Mobile support will be happy to assist you.

12. Exchanged set from Local service centre or Telco is considered Used Set

12. Opened Sets Deduction of $10 / Activated Sets Deduction of $50. Should Not Exceed 3 Days / Without Physical Receipt - $20

Contact us at +65 8100 6789 or +65 8128 5436 for any enquiries